Privacy Policy At A Chance to Believe LLC, we are committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide to us when receiving mental health services, accessing our website, or interacting with our practice. ⸻
1. Information We Collect We may collect the following types of information: • Personal Identification Information: Name, address, date of birth, phone number, email address, and emergency contact information. • Health Information: Medical history, therapy notes, treatment plans, and other health-related information necessary to provide care (protected under HIPAA). • Billing & Payment Information: Payment method, and related financial information. • Website/Technology Information: If you use our website, we may collect usage data, such as IP address, browser type, and cookies, for site functionality and security. ⸻
2. How We Use Your Information Your information may be used to: • Provide mental health treatment and coordinate care. • Process payments. • Communicate with you about appointments, services, or updates. • Comply with legal, regulatory, and professional requirements. • Improve our services and operations. ⸻
3. Disclosure of Information We will not share your information except as permitted or required by law, including: • With Your Consent: When you authorize release of your records. • For Treatment, Payment, and Operations: To coordinate care with other providers, or manage business operations. • Legal Requirements: If required by law, court order, or government investigation. • Safety Concerns: If there is risk of harm to yourself, others, or as mandated for abuse/neglect reporting. ⸻
4. Confidentiality & HIPAA Compliance As a mental health practice, we are bound by the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict safeguards—administrative, physical, and technical—to protect your Protected Health Information (PHI). ⸻
5. Your Rights You have the right to: • Access and obtain a copy of your records. • Request corrections to your health information. • Restrict or limit certain uses and disclosures. • Request confidential communications. • Receive a notice of any breach involving your PHI. Requests to exercise these rights should be submitted in writing to our Privacy Officer. ⸻
6. Data Security We implement appropriate safeguards to protect personal and health information from unauthorized access, use, or disclosure. While no system is completely secure, we take all reasonable steps to minimize risks. ⸻
7. Retention of Records We retain client records as required by federal and state laws, professional standards, and contractual obligations. Records are securely stored and disposed of when no longer needed. ⸻
8. Website & Online Services If you use our website: • We may use cookies for functionality and analytics. • Our website may contain links to third-party sites. We are not responsible for their privacy practices. • Email and online forms should not be used for emergency communication. ⸻
9. Children’s Privacy We provide services to children and adolescents with parental or legal guardian consent. We do not knowingly collect information from minors without appropriate authorization. ⸻
10. Changes to This Policy We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date. ⸻
11. Contact Us If you have questions or concerns about this Privacy Policy or your rights, please contact us:
Jaquay Washington, LPC, LPCS
Owner/Operator
A Chance to Believe LLC
(843) 732-3733
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